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Exam Salesforce Salesforce-AI-Associate Details & Salesforce-AI-Associate Customizable Exam Mode

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Salesforce Salesforce-AI-Associate Exam Syllabus Topics:

Topic
Details

Topic 1

AI Capabilities in CRM: Get familiar with the benefits of AI and capabilities of CRM.

Topic 2

Data for AI: Questions about the importance of data quality and different elements or components of data quality are related to this topic.

Topic 3

AI Fundamentals: This topic discusses the major principles and applications of AI within Salesforce. It also focuses on different types of AI and their capabilities.

Topic 4

Ethical Considerations of AI: It delves into the ethical challenges of AI such as human bias in machine learning, lack of transparency, etc. The topic also explains how to apply the Trusted AI Principles of Salesforce to given scenarios.

Salesforce Certified AI Associate Exam Sample Questions (Q99-Q104):

NEW QUESTION # 99
What should an organization do to enforce consistency across accounts for newly entered records?

A. Implement naming conventions or a predefined list of user-selectable values for organization-wide records.
B. Merge all duplicate accounts into a single record when duplicate entries are detected.
C. Input the data exactly as it appears from the source, such as the company's website or social media,

Answer: A

Explanation:
To ensure consistency across accounts for newly entered records, organizations should implement naming conventions or a predefined list of user-selectable values. This approach standardizes data entry, reducing variations and errors. It also helps in maintaining clean data which is essential for accurate reporting and analytics. Using standardized naming conventions ensures that all users adhere to a consistent format, making it easier to manage and analyze data across the organization. For more information on best practices for data management in Salesforce, refer to Salesforce's documentation on Data Management Best Practices.

NEW QUESTION # 100
A marketing manager wants to use AI to better engage their customers.
Which functionality provides the best solution?

A. Journey Optimization
B. Einstein Engagement
C. Bring Your Own Model

Answer: B

Explanation:
Explanation
"Einstein Engagement provides the best solution for a marketing manager who wants to use AI to better engage their customers. Einstein Engagement is a feature that uses AI to optimize email marketing campaigns by providing insights and recommendations on the best time, frequency, content, and subject lines to send emails to each customer. Einstein Engagement can help increase customer engagement, retention, and loyalty by delivering personalized and relevant messages."

NEW QUESTION # 101
To avoid introducing unintended bias to an AI model, which type of data should be omitted?

A. Engagement
B. Demographic
C. Transactional

Answer: B

Explanation:
"Demographic data should be omitted to avoid introducing unintended bias to an AI model. Demographic data is data that describes the characteristics of a population or a group of people, such as age, gender, race, ethnicity, income, education, or occupation. Demographic data can lead to bias if it is used to discriminate or treat people differently based on their identity or attributes. Demographic data can also reflect existing biases or stereotypes in society or culture, which can affect the fairnessand ethics of AI systems."

NEW QUESTION # 102
Cloud Kicks wants to evaluate its data quality to ensure accurate and up-to-date records.
Which type of records negatively impact data quality?

A. Duplicate
B. Complete
C. Structured

Answer: A

Explanation:
Duplicate records negatively impact data quality by creating inconsistencies and confusion in database management, leading to potential errors in customer relationship management (CRM) systems like Salesforce. Duplicates can skew analytics results, lead to inefficiencies in customer service, and result in redundant marketing efforts. Salesforce offers various tools to identify and merge duplicate records, thereby maintaining high data integrity. More about managing duplicate records in Salesforce and ensuring data quality can be found in Salesforce's documentation on duplicate management at Salesforce Duplicate Management.

NEW QUESTION # 103
What is an example of Salesforce's Trusted AI Principle of Inclusivity in practice?

A. Striving for model explain ability
B. Working with human rights experts
C. Testing models with diverse datasets

Answer: C

Explanation:
Explanation
"An example of Salesforce's Trusted AI Principle of Inclusivity in practice is testing models with diverse datasets. Inclusivity means that AI systems should be designed and developed with respect for diversity and inclusion of different perspectives, backgrounds, and experiences. Testing modelswith diverse datasets can help ensure that the models are fair, unbiased, and representative of the target population or domain."

NEW QUESTION # 104
......

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Ron Walker Ron Walker

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