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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

Topic 2

Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

Topic 3

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

Topic 4

Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

Topic 5

User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

Topic 6

Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

Topic 7

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 8

Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

A. You can assign reports to business roles.
B. You can add custom fields in data sources and reports.
C. You can use a mashup to access SAP BusinessObjects BI offline.
D. You can create new custom reports based on joined data sources.
E. You can use Dashboard Designer to join KPIs to a new data source.

Answer: A,B,D

NEW QUESTION # 18
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

A. Standard reports
B. Custom reports
C. Web service message monitoring
D. Interactive dashboards
E. Data sources

Answer: A,B,D

NEW QUESTION # 19
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

A. Countries, scoping, live activity configuration
B. Countries, business processes, integrations
C. Countries, scoping, activating dashboard designer
D. Countries, business processes, business users

Answer: B

NEW QUESTION # 20
Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.

A. Categories
B. Installed base
C. Account
D. Products

Answer: B,D

NEW QUESTION # 21
What do you need to create accounts?
Note: There are 2 correct answers to this question.

A. Business role
B. Assignment to an organizational unit
C. User ID
D. Access rights

Answer: B,D

NEW QUESTION # 22
......

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